Privacy Policy

Your personal data. You share it with us because it’s necessary when you place an order. But we can imagine you’d like to know why we ask for your personal data and what we do with it. We are happy to explain.

If you still have questions after reading this page, please contact our customer service.

Very secure
All the data you share with us is stored safely and securely. We use modern technology to ensure this. Anyone who has no business accessing your data cannot reach it. If we share your data with someone else — you can read below why and when we do this — we require that they handle your data with the same care and only use it for the purpose for which it was provided. If you feel this is not the case, please contact our customer service.

We are happy to explain
We often use your data to offer you a more personalised shopping experience. We adjust what you see on Mr-EZY.com based on your interests. For this we may use data from previous orders, your IP address and cookies.
You can read more about cookies below.

What else do we do with your data?
We use your data for several purposes. Below you can see what these purposes are. We use data you provide as well as data we collect ourselves, such as information about your visit to our website.

Processing your order
To process your order, we need your name, email address, address(es), payment details and sometimes your phone number. This allows us to deliver your order and keep you informed about its status. We may also share your data with third parties if necessary for your order, such as delivery partners or our distribution centre.

Your account
In your mr-ezy.com account we store the following information: your name, address(es), phone number, email address, shipping and payment details, and any information or interests you have provided (such as your date of birth). Convenient, because you won’t have to enter this information every time. We also store details of your previous orders and reviews so you can access them easily.

Customer service
You can call, email or message us. To help you quickly, we use your data and keep notes. Convenient if you contact us again. Information about your call may be recorded. This helps us analyse and improve our services. Sometimes we use a third party to respond to questions — they may use your data for this purpose.

Newsletters
You can subscribe to our newsletter. This keeps you informed about offers and promotions. Want to unsubscribe? You can do so easily.

Improving our website and services
We continuously work to improve our services. Therefore, we may use your data to invite you to participate in voluntary customer or market research. Sometimes a third party conducts this research. In that case, we provide them with your email address. They must comply with our privacy rules and delete your email address after the research is completed.

Fraud prevention
No one wants fraud, including us. We use customer data to investigate and prevent fraud. If necessary, we may share customer data with the authorities.

Paying afterwards
If you purchase items using a “pay later” method, we may check your creditworthiness. For this we may use external agencies. We may share your data with such parties, who may only use it for this purpose.

Forms on our website
Sometimes you can leave your details on our website through forms. For example, contact forms or forms that allow you to stay informed about products. We only use the details you enter for the purpose for which you provided them. We never ask for more information than necessary.

Notification for sold-out products
When a product is temporarily out of stock, you can choose to leave your email address. In that case, we use your email address only to inform you once the product is available again.

We do not use this information for other purposes, such as sending newsletters or offers, unless you have given separate consent for this.

Your email address will not be kept longer than necessary for this purpose. After you have received the notification, or if the product will no longer come back in stock, we will delete your details within a reasonable period.

What we do NOT do with your data
We never use your data to show you different prices than other customers. All customers see the same prices.
We also never sell your data to others.

Are your details incorrect or do you have other questions?
Is something incorrect, would you like to view your data, or delete your account? Please contact our customer service. We are available 24/7 to help you.