Customer Service

The Mr. E-ZY is delivered all over Europe! Would you like to place an order with shipping to a country not listed below? That’s no problem at all, please contact us. The delivery times below apply to orders placed before 2:00 PM.

The delivery costs below are based on an order with 1 product. For two or more products, an additional €1 is charged.

The Mr. E-ZY comes in a compact, stylish box. This luxurious packaging is perfect for gifting and makes a great first impression, whether it’s for yourself or as a gift.

Our products are shipped from our warehouse located at Green Logistics B.V., Albert Harkemaweg 66, 9831 TA Aduard in the Netherlands.

To submit a warranty claim, please follow these steps:

1. Contact our customer service: Send an email to info@mr-ezy.com, call us at +31(0)6 55 85 85 70, or send us a WhatsApp message at +31(0)6 55 85 85 70. Please ensure you include your order number and a clear description of the issue. For a quick resolution, please fill out the complaint form available on our website.
2. Documentation: If possible, please attach photos or videos of the defective product to your request. This will help us process your claim more quickly.
3. Review: Our customer service team will review your request and keep you updated on its progress. We aim to respond to your request within one business day.
4. Return Instructions: If your claim is approved, you will receive instructions on how to return the product. Please ensure the product is securely packaged to prevent further damage.
5. Claim Processing: Once we have received and inspected the returned product, we will process your warranty claim and offer a replacement product or a refund, depending on the situation.

Please feel free to contact us if you have any questions about the warranty process. We are here to help you!

At Mr. E-ZY, you can use well-known and reliable payment methods, including PayPal, Klarna, credit card, and iDEAL, which in the Netherlands is transitioning to the European Wero.

Available payment options may vary by country. During checkout, you will automatically see which payment methods are available to you. Our webshop uses secure payment connections and your payment is processed through professional payment partners. Additionally, Mr. E-ZY is a member of Trusted Shops, providing our customers with extra confidence and security when ordering online.

Yes, we also ship to other countries in Europe. In fact, sales to other European countries are becoming quite substantial. Please visit our website for more information on shipping options and available countries. If you have specific questions about shipping to your location, feel free to contact us! You can expect the same high level of customer service as our customers in the Netherlands.

Absolutely. Wherever you live, you will receive the same attention and service from Mr. E-ZY.

Mr. E-ZY is a Dutch family business, but customers in various European countries now use our products. Through our 24/7 customer service chat, you can simply ask your question in your own language. Thanks to modern translation technology, we can help customers in different languages quickly and clearly.

So you don’t need to speak Dutch – and fortunately, our German, French, Spanish, or Italian doesn’t always have to be perfect either. Do you have a question before your purchase or do you need our help later? To us, it doesn’t matter whether you live in the Netherlands, Germany, Belgium, France, Spain, or Italy.

You are a Mr. E-ZY customer. And every Mr. E-ZY customer deserves the same service. Digital where it’s easy. Personal where it’s preferred. And always with attention to the customer.