Customer Service

The Mr. E-ZY is delivered all over Europe! Would you like to place an order with shipping to a country not listed below? That’s no problem at all, please contact us.

The delivery costs below are based on an order with 1 product. For two or more products, an additional €1 is charged.

The Mr. E-ZY comes in a compact, stylish box. This luxurious packaging is perfect for gifting and makes a great first impression, whether it’s for yourself or as a gift.

Our products are shipped from our warehouse located at Green Logistics B.V., Albert Harkemaweg 66, 9831 TA Aduard in the Netherlands.

To submit a warranty claim, please follow these steps:

1. Contact our customer service: Send an email to info@mr-ezy.com, call us at +31(0)6 55 85 85 70, or send us a WhatsApp message at +31(0)6 55 85 85 70. Please ensure you include your order number and a clear description of the issue. For a quick resolution, please fill out the complaint form available on our website.
2. Documentation: If possible, please attach photos or videos of the defective product to your request. This will help us process your claim more quickly.
3. Review: Our customer service team will review your request and keep you updated on its progress. We aim to respond to your request within one business day.
4. Return Instructions: If your claim is approved, you will receive instructions on how to return the product. Please ensure the product is securely packaged to prevent further damage.
5. Claim Processing: Once we have received and inspected the returned product, we will process your warranty claim and offer a replacement product or a refund, depending on the situation.

Please feel free to contact us if you have any questions about the warranty process. We are here to help you!

We offer various payment options, including iDEAL, credit card, PayPal, Apple Pay, Bancontact, bank transfer, Riverty, and Visa. Don’t see your preferred payment method listed? Feel free to contact us – we’d be happy to work with you to find a suitable solution.

Yes, we also ship to other countries in Europe. In fact, sales to other European countries are becoming quite substantial. Please visit our website for more information on shipping options and available countries. If you have specific questions about shipping to your location, feel free to contact us! You can expect the same high level of customer service as our customers in the Netherlands.

Wherever you live in the world: our service always remains the same — personal, reliable, and of the highest standard. We are a small family business and handle our customer service entirely ourselves. Over the past years, we have built a very reliable reputation thanks to our quality, honesty, and prompt assistance.

Do you have a question or a complaint? You will always be helped in the way you want to be helped. For customers outside the Netherlands, we kindly ask you to contact us by email, so we can support you directly and in the best possible way.

You will always receive a response from us within one day.

Although our company is based in the Netherlands, you can trust that you’ll receive the same reliability, clarity, and service from us as you’re accustomed to from the very best companies in Germany. We’re a small family business, and the German market is of great importance to us. Your satisfaction determines our success — that’s why we do everything we can to help you perfectly.

Do you have a question or a complaint? You’ll be helped immediately, in the way we ourselves would want to be helped. To support you as quickly and effectively as possible, we ask you to contact us via email. We promise to respond within one day (in practice, usually the same day).

All our company details are clearly listed on this website, and we’re affiliated with Trusted Shops (from March 2026 also in Germany).